| Q:
Why does Attaché Software have a Customer
Benefits Plan? |
 |
Businesses are constantly subjected to change:
change in technology; change in the economic environment;
and change due to government initiatives. To help
businesses in managing this change, Attache Software
is constantly updating its core software products
to reflect new operating systems, modern business
procedures and the latest government legislation.
Accordingly, Attaché Software encourages
clients to be members of the Attaché Customer
Benefits Plan (CBP) to minimise their costs of
compliance with government regulations and to
ensure that they keep abreast of legislative and
technological changes. The CBP also provides users
with easy access to enhanced program features
and a planned upgrade path.
|
|
| Q:
What does the CBP include? |
| |
See What is the CBP?
here.
|
|
| Q:
What doesn't the CBP include? |
| |
The CBP does not cover installation of your software,
training or site specific support. These services
are all available directly by your Attaché
Consultant under separate support agreements.
|
|
| Q:
How many upgrades am I entitled to each year? |
| |
You receive unlimited upgrades while you are
on the plan. You can download these from the CBP
members website or arrange your upgrade through
an Attaché Consultant. You can also request
an upgrade on CD directly from Attaché
Software.
|
|
| Q:
Why do we need to pay for the CBP when our consultant
provides us with all our upgrades? |
| |
Customer Benefits Plan (CBP) membership gives
you access to software upgrades which are developed
and funded by Attaché Software. While your
consultant may acquire these upgrades from Attaché
Software on your behalf, s/he is only authorised
to pass them on if you are a current member of
the CBP. Your Attaché Consultant may charge
you for installing upgrades along with any support
and training which arise from the upgrades.
|
|
| Q:
Can I pay for an upgrade when they become available? |
| |
No. Upgrades are only available through annual
membership of the CBP.
|
|
| Q:
Does the CBP offer replacements if our software
is lost or stolen? |
| |
Yes. Members of the CBP will receive replacement
software free of charge should this occur.
|
|
| Q:
How will I know when a new upgrade becomes available? |
| |
Attaché Software offers a regular email
notification service, a quarterly newsletter
and you can also keep up to date by logging on
to the CBP Members website. As well, your Attaché
consultant will keep you informed of all major
updates that effect your business.
|
|
| Q:
I am using the software outside Australia. Does
this plan apply to me? |
| |
Yes. Although some of the upgrades that are released
are for Australian legislation changes, most of
the upgrades that come out are for product enhancements
relating to the running of the software that apply
to any environment or country.
|
|
| Q:
What happens if I miss an upgrade? |
| |
All Attaché upgrades come with backward
compatibility so it automatically upgrades your
system with any upgrades between your previous
version and the version you are installing.
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