Support

From the Attaché Support team

Are you a new user or an old hand? Even the most experienced Attaché users occasionally need help with their systems. Whatever your support needs, when it comes to Attaché software, help is always available.

Attaché Helpline
There may be times when you need immediate assistance and your consultant is unavailable or you are "between agreements" with a consultant. The Attaché Helpline is the answer.

Troubleshooting
Important technical issues of interest to all Attaché users will be published here. All troubleshooting articles will also be available in the Tips and Tricks archive.

Training
Step-by-step training courses are now available to guide you through software modules or smaller aspects of your Attaché accounting software. Timetables, prices and course outlines are now online.

Release issues
Read details about issues in recent software releases as reported by our Attaché Consultant Network. Each issue contains a full description, how to replicate the issue, solutions that can be implemented immediately and when the issue will be rectified.

Authorised Attaché consultants
Attaché consultants are able to tailor a support agreement to your particular needs, being mindful of your business requirements, your staff’s level of expertise, the number of users you have and your software configuration.

Documentation
There is an extensive array of documentation available for users online. Download user guides, tutorials, walkthroughs, tips and tricks and other documents to help you solve issues or simply learn to use your software more effectively.